FAQ

Find answers to frequently asked questions about our genuine Nguni hides, product grading, natural markings, ethical sourcing, delivery, payments, care instructions, returns, and more. If you can’t find what you’re looking for, our team is always happy to help.

• How can I contact The Nguni Shop?
  You can contact us through WhatsApp - 073 399 8639 or email us at info@thengunishop.co.za. Our team will be happy to assist with product selection, orders, care advice or any other questions.
• Where is The Nguni Shop located?
  We are based in Dundee, KwaZulu-Natal, South Africa. We offer Free Shipping anywhere in South Africa, as well as international shipping (courier options, costs and any applicable customs or import requirements will need to be confirmed for international shipping.)  

1. About Our Nguni Hides

• Are your Nguni hides genuine?
  Yes. Our Nguni hides are genuine South African hides, sourced locally and processed in our own tannery in KwaZulu-Natal. We do not import our hides.
• Will I receive the exact hide shown online?
  Yes. Each hide is individually photographed, and you will receive the exact hide displayed in the main product image.
• Are any two Nguni hides the same?
  No. Every hide has its own natural pattern, colouring, shape and markings, making it completely unique.
• Where do your Nguni hides come from?
  Our hides are responsibly sourced within South Africa and processed locally at our own tannery.
• Are the cattle slaughtered for their hides?
  No. The hides are a by-product of the local meat industry. By tanning them, we transform a natural by-product that may otherwise go to waste into a durable product that can be enjoyed for many years.
• What does ethically sourced mean?
  It means that our hides are sourced as by-products of the meat industry rather than cattle being slaughtered specifically for their hides. 
• Are the hides imported?
  No. We do not sell cow hides. Our hides are sourced in South Africa and finished locally in our own tannery.
• What colours and patterns are available?
  Nguni hides occur naturally in an extraordinary variety of colours and patterns, including black and white, brown and white, red and white, solid colours, speckled patterns, brindle and rare tri-colour hides.
• Why do Nguni hides have different shapes?
  Each hide follows the natural shape and size of the individual animal, so slight differences in outline and proportions are completely normal.
• Do the colours look exactly the same in person?
  We photograph each hide as accurately as possible. However, colours may appear slightly different depending on lighting and your phone or computer screen settings.
• Do the hides have natural markings or imperfections?
  Yes. Small scars, branding marks, variations in hair direction and other markings are part of the hide’s natural history and individual character. More noticeable imperfections are reflected in the hide’s grade.
• How are your hides processed?
  Our hides are professionally processed and finished in our own tannery in Dundee, KwaZulu-Natal.
• Do Nguni hides shed?
  A properly cared-for hide should not shed. You are more than welcome to contact us should you have any concerns.
• How long does a Nguni hide last?
  With appropriate care, a genuine Nguni hide is highly durable and can remain beautiful for many years.
• Can you source a particular colour or pattern?
  We cannot guarantee a specific hide because all patterns occur naturally, but you’re welcome to tell us what you’re looking for. We can let you know when a suitable hide becomes available.
• What happens when a hide is sold?
  Each hide is one of a kind. Once it has been purchased, that exact hide is no longer available, but we may be able to recommend a similar option.
  

Product Sizes and Placement

• What size are your Nguni hides?
  Sizes vary because every hide follows the natural shape of the animal. Please check the measurements in the individual product description or contact us if you need help choosing the right size.

• Where can I use a Nguni hide?
  Nguni hides can be used as floor rugs, wall features, furniture throws or decorative statement pieces. They are best suited to dry indoor areas.

2. Hide Grades and Natural Markings

• How are your Nguni hides graded?
  Our hides are graded according to their natural markings, imperfections and the rarity or demand for their colour pattern. All grades are processed using the same tanning method and receive the same level of care and quality finishing.
• Does a lower grade mean lower tanning quality?
  No. All our Nguni hides are tanned and finished to the same quality standard. The grade relates primarily to visible natural markings or repaired areas—not the tanning quality.
• What is the difference between Premium, Select and Standard hides?
  Premium hides generally have fewer visible imperfections and may feature especially desirable patterns. Select hides offer an excellent balance of appearance and value. Standard hides may have more visible natural markings or professionally repaired areas but are still genuine, durable Nguni hides.
• What are natural markings?
  Natural markings can include scars, branding marks, scratches, variations in hair direction and differences in the hide’s shape or texture. They reflect the animal’s natural life and make every hide unique.
• Do Standard hides have holes?
  Standard hides may originally have had small holes or damaged areas, but these are professionally stitched or patched during finishing. We do not sell hides with open holes.
• Will natural markings become worse over time?
  Not normally. When the hide is used and cared for correctly, existing natural markings or professionally repaired areas should remain stable.
• Are natural markings considered defects?
  Natural markings are not necessarily defects. They are part of the character and history of a genuine hide. More visible markings are taken into account when the hide is graded and priced.
• Are Premium hides completely free from natural markings?
  Not always. Genuine hides are natural products, so even Premium hides may have subtle scars, slight variations or branding marks. However, they generally have fewer noticeable imperfections.
• What is a professionally repaired area?
  During finishing, a small, damaged area may be neatly stitched or reinforced with a patch on the underside. This helps strengthen the hide and prevents an open hole while preserving its natural appearance.
• Can I see the markings before ordering?
  Yes. Each hide is individually photographed, and you will receive the exact hide shown online. We recommend viewing all available product images closely before purchasing. You are welcome to whatsapp us the hide you are looking at purchasing and we will gladly assist with close up photos of the hide and any imperfections
• Which grade should I choose?
  Choose Premium if you want fewer visible markings or a highly sought-after pattern. Select offers a balance of beauty and value, while Standard is ideal if you appreciate natural character and want the best value.
• Why can two hides in the same grade have different prices?
  Pricing may also reflect the hide’s size, pattern, colouring, rarity and overall visual appeal. Grade is one factor used when determining the price.

3. Ordering and Payment

• How do I order a Nguni hide?
  Browse our available hides online, select the hide you love and add it to your cart. Complete your details at checkout, choose your preferred payment method and place your order.
  
• Can I order through WhatsApp?
  Yes. If you need assistance choosing a hide or placing your order, you are welcome to contact us via WhatsApp.
• Can you help me choose a hide?
  Absolutely. Let us know which colours, patterns, size or grade you prefer, and we’ll help you find a suitable hide from our available collection.
• Can you reserve a hide for me?
  Because every hide is unique and stock is limited, hides are generally only secured once payment has been completed. Please contact us if you would like to discuss a short reservation.
• What payment methods do you accept?
  We accept secure online payments through our available checkout providers, including card payments and selected interest-free instalment options. The payment options available to you will be displayed at checkout.
• Can I pay for my order in instalments?
  Yes. Selected payment providers allow you to receive your order now and pay it off in instalments. The available options and approval requirements will be displayed at checkout.
• How does PayJustNow work?
  PayJustNow allows you to receive your order immediately and pay for it over three interest-free instalments, subject to PayJustNow’s approval and terms.
• Is it safe to pay through your website?
  Yes. Payments are processed securely through trusted third-party payment providers. We do not store your full card details.
• Can I pay by EFT?
  If EFT is available, it will appear as a payment option at checkout. Alternatively contact us on Whatsapp and we will send you banking details with a pro forma invoice. Your order will only be confirmed once the payment has reflected in our account.
• How will I know that my order was successful?
  Once your order has been placed successfully, you will receive an order confirmation at the email address or cellphone number supplied during checkout.
• I haven’t received my order confirmation. What should I do?
  First check your spam or junk folder. If you still cannot find it, contact us with your name and surname so we can check the system for your order.
• Can I change or cancel my order after placing it?
  Please contact us as soon as possible. We’ll do our best to assist before your order is processed or collected by the courier. Once it has been dispatched, changes may no longer be possible.
• Can I use a discount code?
  Yes, where applicable. Enter the discount code in the designated field at checkout. Discount codes are subject to their individual terms and may exclude selected products or collections.
• Can I use more than one discount code?
  Discount codes generally cannot be combined unless expressly stated. If two promotions are not eligible to be combined, Shopify will apply only the qualifying discount.
• Are your prices inclusive of VAT?
  Yes. All prices displayed on our website include VAT.
• Will I receive a tax invoice?
  Yes. If you require a formal tax invoice or need your business details added, please contact us with your order number and invoicing information.
• Do you offer lay-by?
  No, we do not currently offer a lay-by option. However, selected payment providers available at checkout allow qualifying customers to receive their order immediately and pay in interest-free instalments, subject to the provider’s approval and terms.

4. Delivery

• Where do you deliver?
  We deliver throughout South Africa. If you require delivery outside South Africa, please contact us before placing your order so that we can confirm availability and shipping costs.
• Do you charge for delivery?
  We offer free delivery on all orders of R1000 or more within South Africa. Delivery charges may apply to other products and will be calculated at checkout.
• How long does delivery take?
  Orders are generally delivered within 3–7 working days after payment has been confirmed. Delivery times may vary depending on your location, courier schedules and peak periods.
• How will I know when my order has been dispatched?
  Once your order has been collected by the courier, you’ll receive a shipping confirmation containing your tracking information.
• How can I track my order?
  Use the tracking link included in your shipping confirmation. If you haven’t received tracking details, please check your spam folder or contact us with your order number.
• Can I arrange my own courier or collect my order?
  Please contact us before placing your order if you would prefer to arrange your own courier or collect from us in Dundee, KwaZulu-Natal. We’ll confirm whether this can be accommodated.
• Do you deliver to farms or rural areas?
  Yes, where courier services are available. Some remote or rural areas may require delivery to the nearest courier depot or collection point. We’ll contact you if an alternative arrangement is necessary.
• What happens if I enter the wrong delivery address?
  Contact us as soon as possible. We’ll try to update the address before dispatch, but changes may not be possible once the courier has collected your parcel. Additional delivery charges may apply if the parcel needs to be redirected.
  
• What happens if nobody is available to receive the delivery?
  The courier may attempt redelivery or contact you to make alternative arrangements. Additional charges may apply if repeated delivery attempts or a return to sender is required.
• What should I do if my order arrives damaged?
  Please photograph the outer packaging and the damaged product immediately, and contact us as soon as possible with your order number and photographs. Keep all packaging until we have assisted you.
• Do you deliver outside South Africa?
  International delivery may be arranged on request. Please contact us before ordering so we can confirm the courier options, costs and any applicable customs or import requirements.

5. Care and Cleaning

• How do I care for my Nguni hide?
  Regularly shake out or gently vacuum your hide to remove dust and loose dirt. Use a low-suction setting and vacuum in the direction of the hair. Avoid vigorous rubbing or rotating brush attachments, as these may damage the hair.
  
• How do I clean a spill?
  Blot the spill immediately with a clean, dry, absorbent cloth. Do not rub, as this can spread the liquid and push it deeper into the hide. Once the excess moisture has been removed, clean the area gently with a suitable hair-on-hide cleaner.
• Which cleaning product should I use?
  We recommend our specially formulated Hair-on-Hide Cleaner, which is suitable for caring for Nguni hides and other hair-on-hide products. Always follow the directions on the bottle.
• Can I wash or soak my Nguni hide?
  No. Do not machine-wash, soak or fully submerge a Nguni hide in water. Excess moisture can damage the leather backing and affect the hide’s shape.
• Can I use household cleaning products on my hide?
  Avoid bleach, strong detergents, solvents, disinfectants and harsh household cleaners. These products may damage the hair, alter the colour or dry out the leather backing.
• How should I dry my hide after cleaning?
  Allow it to dry naturally in a well-ventilated area, away from direct sunlight and artificial heat. Do not use a hairdryer, heater or tumble dryer.
• Can I place my hide in direct sunlight?
  Extended exposure to strong, direct sunlight may cause the colours to fade or the leather backing to dry out. We recommend rotating the hide occasionally and positioning it away from prolonged direct sunlight where possible.
• Can I place furniture on my hide?
  Yes. Furniture can be placed on a Nguni hide. Move or rotate the hide occasionally to reduce uneven wear and prevent permanent pressure marks.
• Can I use my hide in a high-traffic area?
  Yes, but frequent foot traffic will naturally cause more wear over time. Rotate the hide regularly and keep it away from wet entrances or areas where it may be exposed to excessive dirt.
• How do I prevent the edges from curling?
  Allow a newly unpacked hide time to settle naturally. If an edge lifts, gently reverse-roll that section for a short period or place a flat, weighted object on it. 
• How do I remove creases after transit?
  Your hide may develop temporary folds or creases while packaged for delivery. Lay the hide flat, place a clean, flat bedsheet over it and gently iron over the covered area using the iron’s steam setting. The combination of warmth and light moisture will help the hide settle. You can place the iron directly onto the hair if there are stubborn creases, avoid holding it in one spot for too long or you will burn the hair. Allow the hide to lie flat and dry naturally afterwards. Do not iron the underside of the hide as this could burn the leather. 
• How should I store my hide?
  Store it clean and dry in a cool, well-ventilated area - preferably laying flat on the floor or draped over a sofa not in use. Alternatively, roll it with the hair facing outward rather than folding it, as folding may create permanent creases. Avoid storing it in plastic for long periods.
• Can I use my Nguni hide outdoors?
  Nguni hides are intended mainly for indoor use. Occasional use in a dry, covered area is possible, but the hide should not be exposed to rain, moisture or prolonged direct sunlight.
• What should I do if my hide develops an odour?
  Air it naturally in a dry, shaded and well-ventilated space. Do not apply perfume, strong chemicals or deodorising sprays. If the odour persists, contact us for advice before using any treatment.
• How long will my Nguni hide last?
  With suitable placement and regular care, a genuine Nguni hide is durable and can remain beautiful for many years.
• Do you offer a professional hide-cleaning service?
  Yes. We can arrange professional cleaning for older Nguni and other hair-on hides at an additional fee. Please contact us with photographs and information about the hide so that we can assess its condition, confirm the cost and explain the collection or delivery arrangements. Please note that some stains, hair loss, damage or age-related wear may not be fully reversible.
• What is your Hair-on-Hide Cleaner used for?
  Our Hair-on-Hide Cleaner is specially formulated for the regular care and spot-cleaning of Nguni hides and other hair-on-hide products. It helps remove light dirt, marks and everyday spills while freshening the hide.
• How do I use the Hair-on-Hide Cleaner?
  Remove any loose dirt first, then apply the cleaner according to the instructions on the bottle. Work gently in the direction of the hair using a clean cloth, avoiding excessive moisture or vigorous rubbing. 
• Can the Hair-on-Hide Cleaner remove every stain?
  Results depend on the type and age of the stain. The cleaner is most effective when spills and marks are treated promptly, but old or deeply set stains may require professional cleaning and cannot always be removed completely.
• Where can I purchase the Hair-on-Hide Cleaner?
  Our Hair-on-Hide Cleaner is available to purchase directly from our online store. It can be ordered with a hide or purchased separately.
  

6. Returns and Exchanges