FAQ

Are your Nguni hides genuine?
Yes. Our Nguni hides are genuine South African hides, sourced locally and
processed in our own tannery in KwaZulu-Natal. We do not import our hides.

Will I receive the exact hide shown online?
Yes. Each hide is individually photographed, and you will receive the exact
hide displayed in the main product image.

Are any two Nguni hides the same?
No. Every hide has its own natural pattern, colouring, shape and markings,
making it completely unique.

Where do your Nguni hides come from?
Our hides are responsibly sourced within South Africa and processed locally at
our own tannery.

Are the cattle slaughtered for their hides?
No. The hides are a by-product of the local meat industry. By tanning them, we
transform a natural by-product that may otherwise go to waste into a durable
product that can be enjoyed for many years.

What does ethically sourced mean?
It means that our hides are sourced as by-products of the meat industry rather
than cattle being slaughtered specifically for their hides. 

Are the hides imported?
No. We do not sell imported cow hides. Our hides are sourced in South Africa and finished locally in our own tannery.

What colours and patterns are available?
Nguni hides occur naturally in an extraordinary variety of colours and
patterns, including black and white, brown and white, red and white, solid
colours, speckled patterns, brindle and rare tri-colour hides.

Why do Nguni hides have different shapes?
Each hide follows the natural shape and size of the individual animal, so
slight differences in outline and proportions are completely normal.

Do the colours look exactly the same in person?
We photograph each hide as accurately as possible. However, colours may appear slightly different depending on lighting and your phone or computer screen settings.

Do the hides have natural markings or imperfections?
Yes. Small scars, branding marks, variations in hair direction and other
markings are part of the hide’s natural history and individual character. More
noticeable imperfections are reflected in the hide’s grade.

How are your hides processed?
Our hides are professionally processed and finished in our own tannery in
Dundee, KwaZulu-Natal.

Do Nguni hides shed?
A properly cared-for hide should not shed. You are more than welcome to contact us should you have any concerns.

How long does a Nguni hide
last?
With appropriate care, a genuine Nguni hide is highly durable and can remain
beautiful for many years.

Can you source a particular colour or pattern?
We cannot guarantee a specific hide because all patterns occur naturally, but
you’re welcome to tell us what you’re looking for. We can let you know when a
suitable hide becomes available.

What happens when a hide is sold?
Each hide is one of a kind. Once it has been purchased, that exact hide is no
longer available, but we may be able to recommend a similar option.

What size are your Nguni
hides?

Sizes vary because every hide follows the natural shape of the animal. Please
check the measurements in the individual product description or contact us if
you need help choosing the right size.

Where can I use a Nguni hide?

Nguni hides can be used as floor rugs, wall features, furniture throws or
decorative statement pieces. They are best suited to dry indoor areas.

How are your Nguni hides
graded?

Our hides are graded according to their natural markings, imperfections and the
rarity or demand for their colour pattern. All grades are processed using the
same tanning method and receive the same level of care and quality finishing.

Does a lower grade mean lower
tanning quality?

No. All our Nguni hides are tanned and finished to the same quality standard.
The grade relates primarily to visible natural markings or repaired areas—not
the tanning quality.

What is the difference between
Premium, Select and Standard hides?

Premium hides generally have fewer visible imperfections and may feature
especially desirable patterns. Select hides offer an excellent balance of
appearance and value. Standard hides may have more visible natural markings or
professionally repaired areas but are still genuine, durable Nguni hides.

What are natural markings?

Natural markings can include scars, branding marks, scratches, variations in
hair direction and differences in the hide’s shape or texture. They reflect the
animal’s natural life and make every hide unique.

Do Standard hides have holes?

Standard hides may originally have had small holes or damaged areas, but these
are professionally stitched or patched during finishing. We do not sell hides
with open holes.

Will natural markings become
worse over time?

Not normally. When the hide is used and cared for correctly, existing natural
markings or professionally repaired areas should remain stable.

Are natural markings
considered defects?

Natural markings are not necessarily defects. They are part of the character
and history of a genuine hide. More visible markings are taken into account
when the hide is graded and priced.

Are Premium hides completely
free from natural markings?

Not always. Genuine hides are natural products, so even Premium hides may have
subtle scars, slight variations or branding marks. However, they generally have
fewer noticeable imperfections.

What is a professionally
repaired area?

During finishing, a small, damaged area may be neatly stitched or reinforced
with a patch on the underside. This helps strengthen the hide and prevents an
open hole while preserving its natural appearance.

Can I see the markings before
ordering?

Yes. Each hide is individually photographed, and you will receive the exact
hide shown online. We recommend viewing all available product images closely
before purchasing. You are welcome to whatsapp us the hide you are looking at
purchasing and we will gladly assist with close up photos of the hide and any
imperfections

Which grade should I choose?

Choose Premium if you want fewer visible markings or a highly sought-after
pattern. Select offers a balance of beauty and value, while Standard is ideal
if you appreciate natural character and want the best value.

Why can two hides in the same
grade have different prices?

Pricing may also reflect the hide’s size, pattern, colouring, rarity and
overall visual appeal. Grade is one factor used when determining the price.

How do I order a Nguni hide?

Browse our available hides online, select the hide you love and add it to your
cart. Complete your details at checkout, choose your preferred payment method
and place your order.

Can I order through WhatsApp?

Yes. If you need assistance choosing a hide or placing your order, you are
welcome to contact us via WhatsApp.

Can you help me choose a hide?

Absolutely. Let us know which colours, patterns, size or grade you prefer, and
we’ll help you find a suitable hide from our available collection.

Can you reserve a hide for me?

Because every hide is unique and stock is limited, hides are generally only
secured once payment has been completed. Please contact us if you would like to
discuss a short reservation.

What payment methods do you
accept?

We accept secure online payments through our available checkout providers,
including card payments and selected interest-free instalment options. The
payment options available to you will be displayed at checkout.

Can I pay for my order in
instalments?

Yes. Selected payment providers allow you to receive your order now and pay it
off in instalments. The available options and approval requirements will be
displayed at checkout.

How does PayJustNow work?

PayJustNow allows you to receive your order immediately and pay for it over
three interest-free instalments, subject to PayJustNow’s approval and terms.

Is it safe to pay through your
website?

Yes. Payments are processed securely through trusted third-party payment
providers. We do not store your full card details.

Can I pay by EFT?

If EFT is available, it will appear as a payment option at checkout.
Alternatively contact us on Whatsapp and we will send you banking details with
a pro forma invoice. Your order will only be confirmed once the payment has
reflected in our account.

How will I know that my order
was successful?

Once your order has been placed successfully, you will receive an order
confirmation at the email address or cellphone number supplied during checkout.

I haven’t received my order
confirmation. What should I do?

First check your spam or junk folder. If you still cannot find it, contact us
with your name and surname so we can check the system for your order.

Can I change or cancel my
order after placing it?

Please contact us as soon as possible. We’ll do our best to assist before your
order is processed or collected by the courier. Once it has been dispatched,
changes may no longer be possible.

Can I use a discount code?

Yes, where applicable. Enter the discount code in the designated field at
checkout. Discount codes are subject to their individual terms and may exclude
selected products or collections.

Can I use more than one
discount code?

Discount codes generally cannot be combined unless expressly stated. If two
promotions are not eligible to be combined, Shopify will apply only the
qualifying discount.

Are your prices inclusive of
VAT?

Yes. All prices displayed on our website include VAT.

Will I receive a tax invoice?

Yes. If you require a formal tax invoice or need your business details added,
please contact us with your order number and invoicing information.

Do you offer lay-by?

No, we do not currently offer a lay-by option. However, selected payment
providers available at checkout allow qualifying customers to receive their
order immediately and pay in interest-free instalments, subject to the
provider’s approval and terms.

Where do you deliver?

We deliver throughout South Africa. If you require delivery outside South
Africa, please contact us before placing your order so that we can confirm
availability and shipping costs.

Do you charge for delivery?

We offer free delivery on all Nguni Hide order within South Africa.
Delivery charges may apply to other products and will be calculated at
checkout.

How long does delivery take?

Orders are generally delivered within 3–7 working days after payment has been
confirmed. Delivery times may vary depending on your location, courier
schedules and peak periods.

How will I know when my order
has been dispatched?

Once your order has been collected by the courier, you’ll receive a shipping
confirmation containing your tracking information.

How can I track my order?

Use the tracking link included in your shipping confirmation. If you haven’t
received tracking details, please check your spam folder or contact us with
your order number.

Can I arrange my own courier
or collect my order?

Please contact us before placing your order if you would prefer to arrange your
own courier or collect from us in Dundee, KwaZulu-Natal. We’ll confirm whether
this can be accommodated.

Do you deliver to farms or
rural areas?

Yes, where courier services are available. Some remote or rural areas may
require delivery to the nearest courier depot or collection point. We’ll
contact you if an alternative arrangement is necessary.

What happens if I enter the
wrong delivery address?

Contact us as soon as possible. We’ll try to update the address before
dispatch, but changes may not be possible once the courier has collected your
parcel. Additional delivery charges may apply if the parcel needs to be
redirected.

What happens if nobody is
available to receive the delivery?

The courier may attempt redelivery or contact you to make alternative
arrangements. Additional charges may apply if repeated delivery attempts or a
return to sender is required.

What should I do if my order
arrives damaged?

Please photograph the outer packaging and the damaged product immediately, and
contact us as soon as possible with your order number and photographs. Keep all
packaging until we have assisted you.

Do you deliver outside South
Africa?

International delivery may be arranged on request. Please contact us before
ordering so we can confirm the courier options, costs and any applicable
customs or import requirements.

Can I return or exchange my
order?

Yes. If you are not completely satisfied with your purchase, please contact us
within 7 days of delivery so that we can assist you with a return or
exchange.

How do I request a return or
exchange?

Email us at info@thengunishop.co.za within 7 days of receiving your
order. Please include your order number, reason for the return and photographs
where relevant.

How will my return be
collected?

The Nguni Shop will arrange door-to-door collection of the item. Please do not
send the item back using your own courier unless this has been arranged with us
beforehand.

Can I exchange my Nguni hide
for another hide?

Yes, subject to availability. Because every Nguni hide is unique, an identical
replacement may not be available. We’ll help you choose another suitable hide
from our current collection.

Can I receive a refund instead
of an exchange?

We prefer to offer a suitable replacement or exchange wherever possible.
However, a refund may be arranged where appropriate after the returned product
has been received and assessed.

What happens if my order
arrives damaged or incorrect?

Please contact us as soon as possible and include your order number and clear
photographs of the product and packaging. Keep the original packaging until we
have assessed the matter and advised you of the next steps.

Are natural markings
considered damage?

No. Genuine Nguni hides may have natural scars, branding marks, variations in
shape, changes in hair direction or professionally repaired areas. These form
part of the hide’s natural character and grading and are not necessarily
considered faults.

Can I return a hide because
its colour looks different on my screen?

We photograph every hide as accurately as possible, but colours may vary
slightly depending on lighting and screen settings. Please contact us if you
are uncertain about a hide’s colouring before ordering.

Can personalised or
custom-made products be returned?

Custom-made, personalised or specially ordered products generally cannot be
returned because of a change of mind. Please contact us if the product arrives
faulty, damaged or different from what was agreed.

How long does a refund take?

Once the returned item has been received and approved, the refund will be
processed using the appropriate payment method. The time taken for the funds to
reflect will depend on your bank or payment provider.

How do I care for my Nguni
hide?

Regularly shake out or gently vacuum your hide to remove dust and loose dirt.
Use a low-suction setting and vacuum in the direction of the hair. Avoid
vigorous rubbing or rotating brush attachments, as these may damage the hair.

How do I clean a spill?

Blot the spill immediately with a clean, dry, absorbent cloth. Do not rub, as
this can spread the liquid and push it deeper into the hide. Once the excess
moisture has been removed, clean the area gently with a suitable hair-on-hide
cleaner.

Which cleaning product should
I use?

We recommend our specially formulated Hair-on-Hide Cleaner, which is suitable
for caring for Nguni hides and other hair-on-hide products. Always follow the
directions on the bottle.

Can I wash or soak my Nguni
hide?

No. Do not machine-wash, soak or fully submerge a Nguni hide in water. Excess
moisture can damage the leather backing and affect the hide’s shape.

Can I use household cleaning
products on my hide?

Avoid bleach, strong detergents, solvents, disinfectants and harsh household
cleaners. These products may damage the hair, alter the colour or dry out the
leather backing.

How should I dry my hide after
cleaning?

Allow it to dry naturally in a well-ventilated area, away from direct sunlight
and artificial heat. Do not use a hairdryer, heater or tumble dryer.

Can I place my hide in direct
sunlight?

Extended exposure to strong, direct sunlight may cause the colours to fade or
the leather backing to dry out. We recommend rotating the hide occasionally and
positioning it away from prolonged direct sunlight where possible.

Can I place furniture on my
hide?

Yes. Furniture can be placed on a Nguni hide. Move or rotate the hide
occasionally to reduce uneven wear and prevent permanent pressure marks.

Can I use my hide in a
high-traffic area?

Yes, but frequent foot traffic will naturally cause more wear over time. Rotate
the hide regularly and keep it away from wet entrances or areas where it may be
exposed to excessive dirt.

How do I prevent the edges
from curling?

Allow a newly unpacked hide time to settle naturally. If an edge lifts, gently
reverse-roll that section for a short period or place a flat, weighted object
on it. 

How do I remove creases after
transit?

Your hide may develop temporary folds or creases while packaged for delivery.
Lay the hide flat, place a clean, flat bedsheet over it and gently iron over
the covered area using the iron’s steam setting. The combination of warmth and
light moisture will help the hide settle. You can place the iron directly onto
the hair if there are stubborn creases, avoid holding it in one spot for too
long or you will burn the hair. Allow the hide to lie flat and dry naturally
afterwards. Do not iron the underside of the hide as this could burn the
leather. 

How should I store my hide?

Store it clean and dry in a cool, well-ventilated area - preferably laying flat
on the floor or draped over a sofa not in use. Alternatively, roll it with the
hair facing outward rather than folding it, as folding may create permanent
creases. Avoid storing it in plastic for long periods.

Can I use my Nguni hide
outdoors?

Nguni hides are intended mainly for indoor use. Occasional use in a dry,
covered area is possible, but the hide should not be exposed to rain, moisture
or prolonged direct sunlight.

What should I do if my hide
develops an odour?

Air it naturally in a dry, shaded and well-ventilated space. Do not apply
perfume, strong chemicals or deodorising sprays. If the odour persists, contact
us for advice before using any treatment.

How long will my Nguni hide
last?

With suitable placement and regular care, a genuine Nguni hide is durable and
can remain beautiful for many years.

Do you offer a professional
hide-cleaning service?

Yes. We can arrange professional cleaning for older Nguni and other hair-on
hides at an additional fee. Please contact us with photographs and information
about the hide so that we can assess its condition, confirm the cost and
explain the collection or delivery arrangements. Please note that some stains,
hair loss, damage or age-related wear may not be fully reversible.

What is your Hair-on-Hide
Cleaner used for?

Our Hair-on-Hide Cleaner is specially formulated for the regular care and
spot-cleaning of Nguni hides and other hair-on-hide products. It helps remove
light dirt, marks and everyday spills while freshening the hide.

How do I use the Hair-on-Hide
Cleaner?

Remove any loose dirt first, then apply the cleaner according to the
instructions on the bottle. Work gently in the direction of the hair using a
clean cloth, avoiding excessive moisture or vigorous rubbing. 

Can the Hair-on-Hide Cleaner
remove every stain?

Results depend on the type and age of the stain. The cleaner is most effective
when spills and marks are treated promptly, but old or deeply set stains may
require professional cleaning and cannot always be removed completely.

Where can I purchase the
Hair-on-Hide Cleaner?

Our Hair-on-Hide Cleaner is
available to purchase directly from our online store. It can be ordered with a
hide or purchased separately.

What other products do you
offer?

In addition to genuine Nguni hides, we offer handcrafted Nguni hide cushions
and rugs, game hides, sheepskins, cleaning and care products, and traditional
tallow soap. Our available range may change as new products are introduced.

Will my handcrafted décor item
look exactly like the product image?

Natural colour and pattern variations are part of the beauty of genuine Nguni
hide. Unless the product is specifically listed as the exact item shown, the
piece you receive may differ slightly from the example photograph.

Do you make custom Nguni hide
rugs?

Yes. We can create custom Nguni hide patchwork rugs in selected designs, sizes
and colour combinations. Contact us with your required measurements and
preferred colours for a quotation.

How long do custom-made items
take?

Production times depend on the product, size, design and current workload.
We’ll confirm the expected lead time when providing your quotation.

Do cushion covers include the
inner?

Yes, our cushions include the inner, unless otherwise stated

What is a Medical Sheepskin?

Our Medical Sheepskins are specially prepared, chrome-free and machine
washable. Their dense, soft wool provides comfort and may help relieve pressure
for people who spend extended periods in bed or seated.

How do I clean a Sheepskin?

Our Sheepskins are machine washable. We recommend using our Premium Wool Cleaner and
following the washing and drying instructions supplied with the product.

What is Woolfresh Premium Wool
Cleaner used for?

Woolfresh Premium Wool Cleaner is formulated for cleaning and caring for
washable sheepskins and wool products. It contains tea tree oil and lanolin and
is antibacterial and biodegradable.

What game hides do you offer?

Depending on availability, our range may include zebra, blesbok, springbok and
red hartebeest hides. As natural products, every hide differs in shape, size,
colouring and markings.

Are the game hides genuine?

Yes. Our game hides are genuine natural hides.

What is your traditional
tallow soap made from?

Our traditional tallow soap, also known as Boer seep, is handcrafted
using rendered beef fat, lye and water. 

Charcoal Soap has the addition of
activated charcoal powder.

Lavender Soap has the addition of
Lavender essential oil and Lavender blossoms. 

Eucalyptus Soap has the addition
of Eucalyptus essential oil and Eucalyptus leaves. 

Lemongrass Soap has the addition
of Lemongrass essential oil

Please refer to the individual
product listing for the full product information.

What can tallow soap be used
for?

Tallow soap is a versatile traditional soap suitable for a range of everyday
household cleaning uses. Always follow the instructions on the packaging and
test it first on delicate materials.

Are your soaps made with
Halaal certified tallow?

Our tallow is sourced from major South African abattoirs, many of which are
Halaal-certified suppliers. Based on our sourcing, we are confident that the
majority of the tallow is from Halaal-certified facilities. However, because we
cannot verify every individual batch with absolute certainty, we are
unfortunately unable to market or guarantee the soap as officially Halaal
certified at this stage.

Yes.
We offer separate trade and wholesale programmes for qualifying businesses.
Eligibility, minimum purchasing requirements and pricing structures apply.
Please visit our Trade and Wholesale pages or contact us for more information.

We’re
here to help. Contact us via WhatsApp - 073 399 8639 or email info@thengunishop.co.za,
and our team will gladly assist you.